Return policy

returns

// Returns within 10 days! //

I don't like the article.

You have 10 calendar days to return your item from the day you received your item. For hygienic reasons, earrings and underwear whose hygienic sticker has been removed or moved cannot be taken back. If you want to make a return, first send an email or message to A colorful mind. The lingerie tag must not be removed.

After notification, you send the article back to Jozef Wautersplein 1 Boom or you will drop it off. The shipping costs are for you. When we have received the item, you decide whether you want your money back, voucher or take another item. The shipping costs are still yours.

Custom-made items are not refunded, a joint solution is sought for this.

Items that are fitted by appointment cannot be returned.

 

 

My item is broken, now what?

When your item has arrived broken, you must send a photo as proof on the day you received your item.
We will then discuss a solution together.

 

My item has not arrived?

As soon as the article has been sent, A colorful mind is no longer responsible for the package. We would like to contact you and do our very best to find out what happened to the package.

 
In brief
  • Returns within 10 days from the day you received the item. (after notification)
  • Is the article not for you? Then send it back, the shipping costs are for you. You can choose an item or get a refund.
  • Lingerie tags may not be removed.
  • In underwear/body the hygienic sticker may not be removed.
  • Item arrived broken? Send a photo as proof right away! Lingerie that has been tried on by appointment cannot be returned
  • Customized items are non refundable.
  • Item arrived broken and you have sent proof immediately after arrival? Contact me within 10 days and I will provide a solution.